[Gloucs] Re: ADSL Issues

Tue Jul 4 13:00:36 BST 2006

Hi,

Firstly apologies if this has already been covered.

ADSL fault finding is my speciality, and it's worth bearing in mind that
80% of faults are down to customer install issues so before calling the
tech support line here is what i'd recommend:

1. Disconnect EVERYTHING from your line; phones, Digital tele, burglar
alarm, faxes.

2. Connect your router via a microfilter to the MASTER socket (this is the
main point of entry for BT) if you are not sure which is the master remove
the front plate and look for a capacitor in the middle of the wiring.

3. If you have a DSL or Sync light on your router this should be
illuminated, if it is not then the problem could be a) line fault, b)
router fault, c) micro filter fault.  Try to eliminate each of these by
making sure you can make and recieve voice calls, try a new filter, and if
possible another router/modem.

We know your authentication details are correct so these are not the
problem.  Did you recieve confirmation that your line has been activated? 
This can take up to 10 working days (dispite what some ISP's will tell
you)

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> Today's Topics:
>
>    1. Re: what broadband providers do people use? (andy)
>    2. new broadband, initial connection problem (andy)
>    3. Re: what broadband providers do people use? (Christian Trapp)
>    4. Re: what broadband providers do people use? (John Kilgour)
>    5. Re: new broadband, initial connection problem (David and Sharon)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 03 Jul 2006 20:44:24 +0100
> From: andy <ajteagu at 23er.freeserve.co.uk>
> Subject: Re: [Gloucs] what broadband providers do people use?
> To: Gloucestershire LUG <gloucs at mailman.lug.org.uk>
> Message-ID: <44A97398.8070306 at 23er.freeserve.co.uk>
> Content-Type: text/plain; charset=us-ascii; format=flowed
>
> Christian Trapp wrote:
>> -----BEGIN PGP SIGNED MESSAGE-----
>> Hash: SHA1
>>
>> Hello Andy,
>>
>> Try UkOnline, 9.99GBP per month, 1MB download speed, no download limit,
>> no free modem. Take a ASDL Router e.g. D-Link with integrated firewall
>> and with a webbrowser interface to configurate.
>>
>
> OK - gone for them, plus a BT voyager 2110 adsl modem/wireless router
> which seemed to offer most feature you'd expect.
>
> got activated today (alledgedly :-)
>
> when I hook it all up the PC can see the router,
> the router hunts for about 90 seconds during which its status goes
> through:
> 	down
> 	handshaking
> 	training
> and ends at
> 	ready to connect :-)
> so I enter the username and password given
> (carefully, after checking that the little Ls werent ones etc)
> the router says connecting for about 1 min then returns to the
> 	ready to connect page :-((
>
> the appropriate bits of the username/password entered do work to access
> the members web site, so I am fairly sure I've got them right.
>
> Anyone got any ideas before I take out a mortgage to call the tech
> support line that will probably say "not our kit, bye"
>
>
>
> Andy - still hoping to enter he 20th century soon
>
>
>
>
>
>
> ------------------------------
>
> Message: 2
> Date: Mon, 03 Jul 2006 20:48:32 +0100
> From: andy <ajteagu at 23er.freeserve.co.uk>
> Subject: [Gloucs] new broadband, initial connection problem
> To: Gloucestershire LUG <gloucs at mailman.lug.org.uk>
> Message-ID: <44A97490.8000604 at 23er.freeserve.co.uk>
> Content-Type: text/plain; charset=us-ascii; format=flowed
>
> following on from my earlier thread 'what broadband providers do people
> use'
>
>
> Christian Trapp wrote:
>
>  > -----BEGIN PGP SIGNED MESSAGE-----
>  > Hash: SHA1
>  >
>  > Hello Andy,
>  >
>  > Try UkOnline, 9.99GBP per month, 1MB download speed, no download limit,
>  > no free modem. Take a ASDL Router e.g. D-Link with integrated firewall
>  > and with a webbrowser interface to configurate.
>  >
>
> OK - gone for them, plus a BT voyager 2110 adsl modem/wireless router
> which seemed to offer most feature you'd expect.
>
> got activated today (alledgedly :-)
>
> when I hook it all up the PC can see the router,
> the router hunts for about 90 seconds during which its status goes
> through:
>      down
>      handshaking
>      training
> and ends at
>      ready to connect :-)
> so I enter the username and password given
> (carefully, after checking that the little Ls werent ones etc)
> the router says connecting for about 1 min then returns to the
>      ready to connect page :-((
>
> the appropriate bits of the username/password entered do work to access
> the members web site, so I am fairly sure I've got them right.
>
> Anyone got any ideas before I take out a mortgage to call the tech
> support line that will probably say "not our kit, bye"
>
>
>
> Andy - still hoping to enter he 20th century soon
>
>
> PS modem attached to micro filter straight into master
> BT socket, nothing else attached
>
>
>
>
>
>
>
> ------------------------------
>
> Message: 3
> Date: Mon, 03 Jul 2006 21:10:19 +0100
> From: Christian Trapp <Christian.Trapp at gmx.net>
> Subject: Re: [Gloucs] what broadband providers do people use?
> To: Gloucestershire LUG <gloucs at mailman.lug.org.uk>
> Message-ID: <44A979AB.4060501 at gmx.net>
> Content-Type: text/plain; charset=ISO-8859-1
>
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> Hello Andy,
>
> had also a little problem to get started. Was the splitter which did not
> work. Another thing I read, was that the long passwords ukonline uses
> was not supported by the software  of some routers.
>
> If you call ukonline, they are very helpfull and try to solve the
> problems.
>
> Best regards
> Christian
>
>
> - --
> What is LINUX? Visit http://www.linux.org/info/index.html
> This is a signed email, and the signature allows a recipient to check
> that I am, indeed, the author.
>
>
>
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>
>
> ------------------------------
>
> Message: 4
> Date: Mon, 3 Jul 2006 22:13:28 +0100
> From: John Kilgour <wj.kilgour at btopenworld.com>
> Subject: Re: [Gloucs] what broadband providers do people use?
> To: Gloucestershire LUG <gloucs at mailman.lug.org.uk>
> Message-ID: <200607032213.28927.wj.kilgour at btopenworld.com>
> Content-Type: text/plain;  charset="iso-8859-1"
>
> On Monday 03 July 2006 21:10, Christian Trapp wrote:
>> Hello Andy,
>>
>> had also a little problem to get started. Was the splitter which did not
>> work. Another thing I read, was that the long passwords ukonline uses
>> was not supported by the software  of some routers.
>>
>> If you call ukonline, they are very helpfull and try to solve the
>> problems.
>>
>> Best regards
>> Christian
> Dear Andy,
> I had to (on a Belkin ADSL Modem Router )
> set IP address - I used 193.168.2.1
> subnet mask - 255.255.255.0
> set WAN connection type to PPPoA
> set DHCP server to on
> and some other items that my ISP told me.
> then apply these changes to the Router (reboot it).
>
> As a silly thing - check the status lights on your modem to see that you
> have
> sync. Your account may not have yet been activated!
>
> I hope this may help.
>
> John Kilgour
>
>
>
>
> ------------------------------
>
> Message: 5
> Date: Tue, 04 Jul 2006 08:41:56 +0100
> From: David and Sharon <david.sharon-copsegreenfarm at farming.co.uk>
> Subject: Re: [Gloucs] new broadband, initial connection problem
> To: Gloucestershire LUG <gloucs at mailman.lug.org.uk>
> Message-ID: <44AA1BC4.5040107 at farming.co.uk>
> Content-Type: text/plain; charset=us-ascii
>
> andy wrote:
>> following on from my earlier thread 'what broadband providers do
>> people use'
>>
>>
>> Christian Trapp wrote:
>>
>> > -----BEGIN PGP SIGNED MESSAGE-----
>> > Hash: SHA1
>> >
>> > Hello Andy,
>> >
>> > Try UkOnline, 9.99GBP per month, 1MB download speed, no download
>> limit,
>> > no free modem. Take a ASDL Router e.g. D-Link with integrated firewall
>> > and with a webbrowser interface to configurate.
>> >
>>
>> OK - gone for them, plus a BT voyager 2110 adsl modem/wireless router
>> which seemed to offer most feature you'd expect.
>>
>> got activated today (alledgedly :-)
>>
>> when I hook it all up the PC can see the router,
>> the router hunts for about 90 seconds during which its status goes
>> through:
>> down
>> handshaking
>> training
>> and ends at
>> ready to connect :-)
>> so I enter the username and password given
>> (carefully, after checking that the little Ls werent ones etc)
>> the router says connecting for about 1 min then returns to the
>> ready to connect page :-((
>>
>> the appropriate bits of the username/password entered do work to
>> access the members web site, so I am fairly sure I've got them right.
>>
>> Anyone got any ideas before I take out a mortgage to call the tech
>> support line that will probably say "not our kit, bye"
> I had the same, numerous calls to tech support with a Voyager 240 where
> I though it was their fault, they insisted that it was mine and it
> eventually turned out to be an exchange fault. It's going to cost
> whatever!
>
> Using Farming Online 1Mb service, ?21 approx monthly, unlimited usage.
>>
>>
>>
>> Andy - still hoping to enter he 20th century soon
>>
>>
>> PS modem attached to micro filter straight into master
>> BT socket, nothing else attached
>>
>>
>>
>>
>>
>> _______________________________________________
>> gloucs mailing list
>> gloucs at mailman.lug.org.uk
>> https://mailman.lug.org.uk/mailman/listinfo/gloucs
>>
>
>
>
>
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