[Gloucs] Misled by BT.

[Keith Edmunds]

On Fri, 28 Mar 2008 07:33:53 +0000, m at de-minimis.co.uk said:

> Dump them.  Show them that promises matter.

Hear hear.

Did you know that BT offers advice on its websites on how to offer
"Brilliant customer service"
(http://www.insight.bt.com/serving-your-customers/)? Some introspection
may be called for, BT.

-- 
Keith Edmunds

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