[Klug-general] ISPs

[Michael E. Rentell]

dan attwood wrote:
>
>>
>> But, I saw an advert recently saying that the 10Mbps service is 
>> available for ?10 per month for the first 3 months and then ?15. So 
>> how come I'm paying ?25?
>>
>> Time for a query methinks.
>>
>>   
> I had a similar dicussion with them a few months ago - it's like the 
> bank advert "Brand new customers only"
>
> This has always been my biggest beef with virgin - the customer 
> service for existing customers is shocking. I recently found that you 
> get 10 gigs of online storage with them and 25 free photo prints a 
> month, but only because a friend pointed it out - not becuase virgin 
> told me at any time (windows only i'm afraid)
>
> The solution is ring them up and have a good winge, eventually you'll 
> get through the cutomer services/ retention people and they should 
> offfer you the lower rate - you'll have to sign up to new 12 month 
> contract though.
>
> I my case I ended up paying less and also got bounced onto the better 
> tv package.
>
> Dan
>
>
>
Right. Just spent 5 minutes on the (free) phone to Virgin Media and 
negotiated a new contract which will cost GBP10.00 less than the current 
one with no changes in service - Excellent. Thanks for that advice Dan. 
It worked.

MikeR