[Klug-general] ISPs

[Peter Childs]

2009/8/3 Michael E. Rentell <michael.rentell at ntlworld.com>:
> dan attwood wrote:
>>
>>>
>>> But, I saw an advert recently saying that the 10Mbps service is
>>> available for ?10 per month for the first 3 months and then ?15. So
>>> how come I'm paying ?25?
>>>
>>> Time for a query methinks.
>>>
>>>
>> I had a similar dicussion with them a few months ago - it's like the
>> bank advert "Brand new customers only"
>>
>> This has always been my biggest beef with virgin - the customer
>> service for existing customers is shocking. I recently found that you
>> get 10 gigs of online storage with them and 25 free photo prints a
>> month, but only because a friend pointed it out - not becuase virgin
>> told me at any time (windows only i'm afraid)
>>
>> The solution is ring them up and have a good winge, eventually you'll
>> get through the cutomer services/ retention people and they should
>> offfer you the lower rate - you'll have to sign up to new 12 month
>> contract though.
>>
>> I my case I ended up paying less and also got bounced onto the better
>> tv package.
>>
>> Dan
>>
>>
>>
> Right. Just spent 5 minutes on the (free) phone to Virgin Media and
> negotiated a new contract which will cost GBP10.00 less than the current
> one with no changes in service - Excellent. Thanks for that advice Dan.
> It worked.
>
> MikeR
>

Yes done that a couple of times, Its silly really, only a mug pays
Virgin's List Price. Phone them up for a "Service Review" and you can
usually get what you want for what you want to pay. Havn't checked
what my bill says recently but we have a very strange package.....

Mind you the bank is the same, I know if I walk in I can make
savings... The truth with these companies is that they actually want
to keep you, Worst you can do is threaten to leave and then well you
can usually come to an agreement....

Its really quite shocking how many companies make there price plans up
as they go along....... Its the old story of "Its good to talk...."
Don't ask don't get..

Peter.