[Klug-general] shared hosting expectations

[chrisk]

Provide them with the results of a wget on a file from the remote end,
they they'll have to react to that if it falls below the stated contract
speeds.



On Tue, 2013-05-28 at 09:51 +0100, MacGyveR wrote:
> On Friday 24 May 2013 12:14:53 james morris wrote:
> > I've been helping transfer hosting of a domain to an existing shared
> > hosting a/c on a different host provider. The a/c has around 8
> > domains, none of which are particularly large.
> > 
> > I keep seeing slow response times from the server for the domain I've
> > been working on. I've been using `time wget` to test the
> > responsiveness and frequently am waiting over 30 seconds, and into
> > minutes. The problem seems to come and go, but at times it has been
> > consistently unresponsive.
> > 
> > Support initially claimed they restarted the Apache service and things
> > their end looked responsive. After a few days of me finding otherwise
> > I found the time to tell them... and then decided to change the PHP
> > version the site was running (out of desperation) and several hours
> > later support emailed... Wondering why the Apache service had
> > restarted and suggested the restart could have been the cause of the
> > slowdown!
> > 
> > This seems ...ahem.. very poor to me.
> > 
> > Not really sure what to do.
> > 
> > James.
> > 
> > _______________________________________________
> > Kent mailing list
> > Kent at mailman.lug.org.uk
> > https://mailman.lug.org.uk/mailman/listinfo/kent
> 
> james,
>  there are so many hosting providers out there, you could definitely find a 
> quicker host for the same price. Moving to the cloud could be an option as 
> prices are now comparable. If moving provider sounds daunting just set up a vm 
> on your own pc and get any sites running on it, as this all you need to do on 
> a new provider.
> 
> _______________________________________________
> Kent mailing list
> Kent at mailman.lug.org.uk
> https://mailman.lug.org.uk/mailman/listinfo/kent