[linuxjobs] Technical Support Engineer-Enterprise, Google, Dublin-Ireland

[Monika Goyal]

Job Description- 
The Technical Support Engineer will provide technical assistance and remote
troubleshooting support as part of a global 24-7 support organization. This
individual will also work closely with Engineers, Product Managers, and
Sales Engineers to improve the product's vision and to make Google customers
successful. 
 
Requirements: 
. BS degree in Computer Science or related technical degree. 
.  3 + years industry experience in technical support, professional
services, engineering, or systems engineering. 
. Strong Linux/Unix system administration skills with understanding of basic
network administration. 
. Strong understanding of web-related standards, such as HTTP, HTML, XML,
XSLT. 
. Understanding of web-based security standards (cookie-based SSO, SAML,
NTLM, Basic). 
. Hands-on experience implementing, troubleshooting, and supporting
Linux/Unix operating system, internet-based applications, and Apache web
servers. 
. Strong presentational and communication skills, both verbal and written. 
. Outstanding account management, follow-through and problem solving skills,
resourcefulness, and attention to detail. 
. Excellent customer skills and ability to work in a variety of customer
situations. 
. Familiarity with programming/scripting in C++, Java, Python, Perl,
JavaScript, shell is preferred. 
. Experience with relational databases (Oracle, Sybase, MySQL, PostgreSQL,
SQLServer) is preferred. 
. Experience with developing training materials and documentation
development is preferred. 
. Experience with network appliance technical support is a plus. 
. Fluency in one or more the following languages is required: German,
French, Spanish or Italian. 
. Fluency in English is required.
 
Please email at  <mailto:mgoyal at google.com> mgoyal at google.com.
 
Best Regards,
Monika Goyal
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