[linuxjobs] Client Services, Program Manager : Red Hat

[Malcolm Herbert]

hi, 

following a recent posting about upcoming roles at Red Hat (and thank
you for the CV's we've received already) this is the first of the UK
roles. 

Please respond with a CV and covering email to Rod Distler,
rdistler at redhat.com in the first instance, but feel free to call me on
07720 079845 if you want more detail.

The job will be posted on the Red Hat careers website later on next
week. 

Malcolm


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Category:	Consulting	Location:	Farnborough
Country:	United Kingdom	Duration:	Full Time
Start Date	Apr 01 12	Date Posted:	Feb 24 12
Original Date Posted:	Feb 24 12	Recruiter:	Rod Distler
Hiring Manager:	Malcolm Herbert	
Salary : from 50k base + variable, depending on experience

The role of Client Services Program Manager (or Program Manager)
primarily would be to design and develop solutions for Red Hat customers
in the United Kingdom and Ireland region. This would involve working
with the account teams to develop services-based business in the large
enterprise accounts. The Program Manager would be expected to
participate in a European development of solution offerings based on Red
Hat's product portfolio and make a contribution to the wider Services
organization as this is an European role, reporting to the Director,
Consulting Practice. 

The Program Manager will usually work alongside the Sales Engineers and
Consultants in the EMEA organization and they will provide the technical
lead on projects. However, the Clients Services Manager is expected to
have a broad technical understanding of Red Hat technologies (like RHEL,
RHEV and CloudForms) as well as design larger enterprise solutions. Good
technical understanding, combined with an ability to architect and
present solutions is key.

Typically, the role will involve:

- Participate in scoping opportunities, writing proposals and Statement
of Works for projects. Work alongside Sales Engineers, focusing on
services elements of any opportunity.
- Work with regional sales management, sales teams and SAs to prepare
project setup and paperwork, ensure the right resources are in place,
and close sales opportunities
- Act as main liaison between the customer and the Red Hat consulting
team, ensuring delivery schedule, aims and objectives are being met
- Ensure Consulting processes are followed, including checking on time
cards, sign-off sheets, engagement journals.
- Provide design and architecture input around product and project
direction.
- Be responsible for relationship management and business development,
focusing on successful completion of current projects as well as
identifying new projects where Red Hat can be involved.
- Other responsibilities include training for consultants and Regional
Service Managers (RSMs) and participating in hiring and career
development of consultants and SAs.


- experience with larger enterprise IT, in particular with Linux and/or
open source
- Sales education and affinity around understanding customer
requirements and building solutions
- Possess the technical expertise and enterprise / development
background to understand and interpret customer requirements.
- Good understanding of Red Hat Infrastructure products (like Red Hat
Enterprise Linux and Red Hat Enterprise Virtualization) is an advantage
- Good understanding and experience with enterprise IT / computing
environments
- Have an empathy and understanding of open source software and its
benefits to Client facing consulting experience with excellent
communication and written communication skills
- Project management skills or knowledge (Prince2 etc) an advantage
- Must be fluent in English
- As some work is with UK Govt, be able to be cleared to an appropriate
level is desirable
- Willingness to travel up to 60% of time, though this will be for short
period. The job will be based out of Red Hat's Farnborough or London
offices. 
	 
  	
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Malcolm Herbert
Director, Infrastructure Consulting EMEA
t: +44 7720 079845
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