[linuxjobs] Weekend Support Engineer role

[Kelly Taylor]

Hello,

Are you looking to earn a bit more money but can't be tied down to a full time role?
Sirius are looking to recruit an experienced support engineer to join our expanding team. You can work from the comfort of your own home as the work can be done remotely. All you need is a phone, laptop/PC and internet connection.
Hours of work are Saturday and Sunday 9am-5.30pm with overtime available if you wish.
Details are below, if you are interested then please e mail your cv to kelly.taylor at siriusopensource.com.

Our Support Engineers provide comprehensive telephone/web/e-mail/chat technical and application support to Sirius customers. You are expected to be able to work directly with customers in high-pressure situations; have strong analytic, organizational, time management, and communication skills; thrive in a team environment; and possess the willingness to do whatever it takes to achieve the highest customer satisfaction. You will interact with development and project teams to investigate and resolve issues.

The job responsibilities include, but are not limited to:


analyse, track and resolve customer issues in a professional, timely manner
identify any security upgrades that are necessary and communicate them to customers
maintain and update web based support documentation
use monitoring software to identify potential support issues
Requirements:


Experience working with Open Source technologies
Excellent verbal and written communication skills
Outstanding interpersonal and telephone skills
Strong problem solving skills
Ability to function and thrive in a team environment
Energetic, with a strong desire to succeed
Strong customer service background would be ideal

Salary is based on experience.

Kelly Taylor, Account Manager
Sirius- Stress Free Technology
http://www.siriusopensource.com
Tel: +44 (0)870 608 0063




-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.lug.org.uk/pipermail/linuxjobs/attachments/20131014/5acf6dec/attachment.html>