[linuxjobs] Linux Support Engineers

[Kelly Taylor]

Hello,

Sirius are looking to expand our support team and therefore are 
recruiting for support engineers.

Our Support Engineers provide comprehensive telephone/web/e-mail/chat 
technical and application support to Sirius customers. You are expected 
to be able to work directly with customers in high-pressure situations; 
have strong analytic, organizational, time management, and communication 
skills; thrive in a team environment; and possess the willingness to do 
whatever it takes to achieve the highest customer satisfaction. You will 
interact with development and project teams to investigate and resolve 
issues.

The job responsibilities include, but are not limited to:


  * analyse, track and resolve customer issues in a professional, timely
    manner
  * identify any security upgrades that are necessary and communicate
    them to customers
  * maintain and update web based support documentation
  * use monitoring software to identify potential support issues

Requirements:


  * Experience working with Open Source technologies
  * Excellent verbal and written communication skills
  * Outstanding interpersonal and telephone skills
  * Strong problem solving skills
  * Ability to function and thrive in a team environment
  * Energetic, with a strong desire to succeed
  * Strong customer service background would be ideal

Hours are varied as we are a 24/7 business. We have full and part time 
positions available. Salary is dependent upon experience.
Full time positions would be based at our offices in Weybridge, Surrey. 
Weekend positions are offered as remote working but you must be based in 
the UK for payroll reasons.

We cannot sponsor any person who is not eligible to work in the UK.

We do not work with recruitment agencies so please do not contact if you 
are working for an agency.

If you are interested then contact kelly.taylor at siriusopensource.com 
<mailto:kelly.taylor at siriusopensource.com>

Kind regards


Kelly Taylor, Account Manager
Sirius- Stress Free Technology
http://www.siriusopensource.com
Tel: +44 (0)870 608 0063


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