[Nottingham] Fwd: Tech Support Analyst, Nottingham

[Tim Dobson]

People might know someone who might be interested. :)

(this is nothing to do with me btw.)

-------- Original Message --------
Subject: Tech Support Analyst, Nottingham
Date: Mon, 23 Aug 2010 19:41:13 +0100
From: Nick Sellors <nick at derby.org>
Reply-To: nick at derby.org,	

To cope with a recent promotion, CWCS Managed Hosting are seeking a
Tech Support Analyst to work at one of our own data centres in
Nottingham. Job spec follows:-

Job Title: Technical Support Advisor
Reports To : Technical Support Supervisor and Manager


Key Responsibilities:
To be the on-call member of staff at least one day per week
To work with the Technical Team in managing the ticket systems and
calls
To be the first point of contact for customer issues.
To resolve technical issues when presented with them.

Qualifications:
Required:
Educated To GCSE Level
Educated to A-Level

Advantageous:
Educated to Degree Level
Qualifications in Linux or Microsoft Technologies


Skills:
Required:
Good Problem solving skills
Motivation to resolve customer issues
Able to be flexible as the role grows
Able to manage resources
Able to motivate self
Able to handle pressure
Good technical knowledge for Windows and Linux Operating systems
Good attendance and time keeping
Good Customer Service Skills

Advantageous:
Ability to see areas that can be improved
Desire to see the company grow

Experience:
Required:
At least 6 months working in a technical/support environment

Advantageous:
Experience of Development
Experience of System Administration

Salary:-
circa 16k pa