[Nottingham] Dixons/PC World response .....

James Moore jmthelostpacket at googlemail.com
Wed May 1 20:13:21 UTC 2013

On 30/04/2013 18:07, david at gbenet.com wrote:
> On 30/04/13 17:10, Barry Drake wrote:
>> After a lot of contact making, including two opposing e-mails from the support team, I got
>> the following response after copying in the CEO for the group. This seems to represent the
>> official policy of Currys, PC World, Dixons.co.uk and Pixmania.com
>> The message title was: DIX1928366CR, RE: very mixed response ..... and includes the
>> following paragraph:
>> "For the pre-loaded Linux operating system on the product, the manufacturers directly
>> provide technical support. For PC peripherals such as printer there is an option for
>> customer to download drivers for different operating system like Windows, Linux and MAC. We
>> would recommend customer to check or ask the store whether these drivers are available from
>> the manufacturer direct. Our store endeavour to provide any assistance of different versions
>> of operating system, however, this cannot be guaranteed all the time. I have logged your
>> complaint under reference CC2000722. Mohammed Gulfraz - The KNOWHOW� Team." Dated 29th April.
>> It might be good if list members could test this out at their local branch by asking which
>> peripherals do support Linux, and making a complaint if the branch is opposed to giving this
>> information.
>> Kind regards, Barry.
> Hello Barry,
> In so far as PC World in Nottingham there is zero recognition of Linux as an operating
> system. There whole product line is geared to whatever Microsoft says is the new operating
> system. They will not sell you a laptop or desktop computer without a Microsoft operating
> system and will only sell with the latest one.
> PC World are not really a computer store but rather an outlet devoted to the retail of
> Microsoft. Dixons Currys are the same. They have no interest whatsoever. If you buy a
> printer and it fails to support your Linux - well that's no good reason to take it back. You
> will not be able to to give it back.
> David

How about "This product is not fit for purpose."?

Simple and unambiguous.



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