[sclug] sclug Digest, Vol 70, Issue 9

[Neil Haughton]

>
>
> ---------- Forwarded message ----------
> From: Dickon Hood <dickon-ml at fluff.org>
> To: Alex Butcher <lug at assursys.co.uk>
> Date: Mon, 27 Jul 2009 18:40:04 +0100
> Subject: Re: [sclug] Tinternet access problem
> On Mon, Jul 27, 2009 at 15:27:59 +0100, Alex Butcher wrote:
> : And I bet
> : AOL/TalkTalk won't admit that their infrastructure is duff, not to a
> lowly
> : customer.  :-/
>
> What on earth possessed you to use them?
>
> --
> Dickon Hood


1. The telephone service is very good value for money, and reliable.
2. The broadband is free, and (apart from this issue) reliable and fast
enough for my purposes.
3. Unfortunately they 'own' the line too, so if I change to someone else it
will probably involve a cost to transfer back to a BT line first. I might
end up being forced down this route though, in the end.
BTW Talktalk acknowledge that customer services is their Achilles heel, and
have announced (I read) that they intend to make it much better soon. We
shall see....

Neil.