[Sussex] Broadband migration - what a bloody nuisance!

[John D.]

On Mon, 2005-01-10 at 21:48 +0000, John Crowhurst wrote:
> > Funny old game this broadband migration. That's twice now that my
> > migration request has been refused.
> >
> > Perhaps I'm missing something here.
> 
> Has your broadband provider given you your CBUK number?
> 
> I've no idea whether this is the MAC, but I have my CBUK number but BT
> never got their finger out and eclipse had to give up in the end.
> 
> > The difficulty is, is that there seems to be a wall of ignorance.
> 
> I think that is called the Wall of Incompetance.
> 
> > I'm quite happy to admit, that I may well have missed something
> > completely, but as I've already passed "them" the MAC from pipex, surely
> > it's supposed to be a case of switching off one service and firing up
> > another!
> 
> This is how its supposed to work: BT simply switches your connection from
> their switch centre and you get the next supplier.
> 
> I guess the MAC is a protection to stop someone hijacking your line and
> pointing it somewhere else. Though its a complete mystery to me why you
> can't do it yourself.

So, is the CBUK number the same as the MAC code? I've just had a quick
google and can't see anything that might tell me.

I'll have to ring eclipse in the morning - The customer support may be
excellent during office hours, but bloody ZERO outside them!

regards

John D.
--