[Sussex] Heres a Question. not linux but open source related.

[nik butler]

I own a SKY+ Digibox ( the Pace version ) Up until September of this 
Year it was working real well and no problems. Then Sky sent it its 
Update and suddenly some key Features . Live Pause, Instand Rewind and 
Recording are proving to be barely functional. I should say they work, 
then dont, then do ... then dont and its quite random.

Anyway speaking with Sky they agree the software upgrade caused an issue 
in some customers boxes but dont agree its worth a refund on 
subscription since your subscription does not cover the features just 
the channels being available.

Now I am thinking that I did not agree to the  EULA for this update and 
whilst I agree to the Upgrades by virtue of the contract requiring the 
phone line to be plugged in. I wonder if this is not a case of Computer 
Vandalism , in some form ? Since my box was operational until they sent 
it the patch at which point it broke.

Sky have confirmed a patch is available but wont commit to the roll out 
date or when I might recieve it.

There is a lot of talk about how complex a system it is and how tough 
the code is to debug. At this I wonder why not just Open the Source code 
for the box to the MyTHTV community since they might  benefit from fresh 
eyes with wider experience of issues. There seems to me a good case for 
this Code to be Open as its availability would not remove Skys income 
potential. but thats another thread..

So heres the Questions

1 ] Is any one familiar with precedent or case ( in the UK ) where a 
Company has been found guilty of releasing software or an update which 
damages a consumer components functionality.

2] Should Sky realease the code ?


Nik