[SWLUG] Why I won't buy from Dell again...

[Mark Summerfield]

On 2010-06-25, Lisi wrote:
> On Friday 25 June 2010 21:48:18 Mark Summerfield wrote:
> > Now that I've understood the joint liability (thanks Lisi) I've written
> > to the credit card company pointing out that (as Which? says) even if
> > the seller refuses to accept a return the credit card company should
> > still refund the money. _If_ they don't prove helpful then I'll try the
> > ombudsman
> 
> They probably will try to fob you off, but ARE liable under one of the
> Consumer Credit Acts(1), whether they like it or not.  It might do no harm
> to point this out to them.
> 
> 1)
> 
http://www.google.co.uk/search?hl=en&source=hp&q=consumer+credit+act&aq=f&a
> qi=&aql=&oq=&gs_rfai=
> 
> You will keep us informed, won't you?
 
Hi Lisi,

Yes, I will keep you informed!

Today I'll be sending a "signed for" letter to the credit card company
requesting them to reimburse the money and pointing out that they are
still liable even though I haven't returned the goods since the seller
refuses to accept the return.

I still haven't heard from Dell in response to my third request for
return & refund---and because you have to do this via an online form
there is no record of it:-(

I've also emailed Michael at dell.com -- you never know;-}

And I've emailed my local trading standards (Neath Port Talbot despite
the fact that I live in the Swansea Valley), so I'll hopefully hear from
them next week.

I'll phone the credit card company a couple of days after the letter
arrives to see what their response is.

Thanks!


-- 
Mark Summerfield, Qtrac Ltd, www.qtrac.eu
    C++, Python, Qt, PyQt - training and consultancy
        "Advanced Qt Programming" - ISBN 0321635906
            http://www.qtrac.eu/aqpbook.html

                I ordered a Dell netbook with Ubuntu...
       I got no OS, no apology, no solution, & no refund (so far)
               http://www.qtrac.eu/dont-buy-dell.html