[SWLUG] Why I won't buy from Dell again... update

[David Scourfield]

Mark Summerfield wrote:
> ...
>
> Just to let you know that Dell's management has realised there's a
> problem and their "Customer Escalation Team" (I didn't make that up!)
> are going to look into it and "update" me in a few days.
>
> ...
I love the ridiculously contrived names given to complaints teams in 
call centres.  When I used to work for British Gas, theirs was the 
"Query Resolution Team" - which I always thought was what /any/ team in 
a call-centre is there for: to resolve queries.  It seems in the effort 
to avoid using negative-sounding words (eg, 'complaints') companies will 
use any old jargon instead of just calling things what they are.  For 
the very same reason, we were never allowed to say "our systems are 
down" during all-too-frequent mass crashes - instead, we were told to 
report them as "being upgraded".

David