[Watford] Fancy a job in Reading ?
Alain Williams
addw at phcomp.co.uk
Thu Jul 5 11:09:22 UTC 2012
Just had this in, may be of interest to someone ...
----- Forwarded message from Jane Morrison <office at ukuug.org> -----
Date: Thu, 5 Jul 2012 10:38:26 +0100
From: Jane Morrison <office at ukuug.org>
Subject: [Jobs] UKUUG - Job description - Senior Technical Support Engineer
- Reading, UK
To: jobs at ukuug.org
Job Title: Senior Technical Support Engineer
Location: Reading,UK
Full/Part Time: Full-Time
Regular/Temporary: Regular
Company Overview
Symantec is a global leader in providing security, storage and systems
management solutions to help our customers - from consumers and small
businesses to the largest global organizations - secure and manage their
information-driven world against more risks at more points, more completely
and efficiently. Our software and services protect completely, in ways that can
be easily managed and with controls that can be enforced automatically -
enabling confidence wherever information is used or stored.
Technical Services aim is to enable Symantec's customers to derive the maximum
benefits from our software products by providing them with access to a full
range of proactive, customer-driven support services that is available 24/7
from eight globally distributed support centres, all of which use the latest
available technology to track communications and responses to issues.
The goal is to increase the customer's competitive advantage and business
viability by helping them avoid unnecessary downtime and optimizing the
deployment of Symantec solutions in their operation and contributes to an
increase in the return on investment in technology. Technical Services
assists customers in maintaining their data availability with three groups of
services: contract support, incident support, and electronic self-help
support.
As a support engineer, you will be responsible for ensuring customer
information is available when required. You will deal with customer issues
relating to Symantec products by providing swift evaluation and accurate
resolution. The position is office based.
Main responsibilities:
* Working as part of a team on a 07:00 -15:30 shift
* Willing to take part in a weekend rota.
* Dealing with customer issues over the telephone on a daily basis
using a call tracking system.
* Providing customer feedback on their issues as they are progressed.
* Ensuring customer satisfaction by providing a professional service
and swift resolution to all customer issues.
* Recreating problems in house and providing evidence where bug fixes
are required.
Personal profile:
* Willing to work as part of a professional support team to provide
solutions to customer issues/problems.
* Able to maintain professionalism while under pressure.
* The candidate needs to be someone who values teamwork and can
contribute to the entire group who is a self starter and self motivated.
* Someone who wishes to continue to develop their skill set in a
proactive environment.
* Being a team player and understanding the customer's needs ensures
continued success of the support centre and individuals who demonstrate these
skills are very welcome.
Essential requirements:
* 3+ years experience providing 2nd/3rd line support in a Multi-
Platform environment.
* Sound working knowledge of more than one UNIX and or Windows
operating system.
* Knowledge/experience of working in cross platforms server
environments.
* Experience in a pressurised call centre/support environment.
* Capable of working with related hardware systems such as tape drives
and libraries.
* Knowledge of Server hardware.
* Demonstrated strong customer service/support skills such as active
listening, good verbal and written communication.
* Able to multi-task across several open cases and manage and
prioritise own time.
* Accustomed to conducting research to find answers to questions and
solutions to problems from various sources.
* Evidence of establishing technical credibility with a wide range of
customer contacts with the ability to "read" the customer and modify
behaviour/approach.
Desirable requirements:
* Previous knowledge of any of core VERITAS' products - NBU
* Capable of working with related hardware systems such as tape drives
and libraries.
* Any Knowledge of database systems.
* Any Knowledge of Windows would be an advantage
* A 2nd European language (French &/or German) would be advantageous.
* Previous experience of clustering and/or SAN technologies.
How to apply:
To be considered for this above position, please submit your CV to
Jacqueline_sequeira at symantec.com<mailto:Jacqueline_sequeira at symantec.com>.
Equal Employment Oppurtunity
Symantec Corporation is an equal opportunity employer and welcomes diversity.
Looking forward for your reply,
Regards,
Jacqueline Sequeira
Staffing specialist, Symantec Corporation
www.symantec.com<http://www.symantec.com/>
________________________________
jacqueline_sequeira at symantec.com<mailto:jacqueline_sequeira at symantec.com>
________________________________
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________________________________
[cid:image003.gif at 01CD18F6.89E57470]
-------------------------------------------------------
--
FLOSS UK Secretariat
PO Box 37
Buntingford
Herts SG9 9UQ
Tel: 01763 273475
Fax: 01763 273255
office at flossuk.org
office at ukuug.org
www.flossuk.org
www.ukuug.org
A Company Limited by Guarantee
UKUUG Ltd. t/a FLOSS UK
Registered Office:
The Manor House
Buntingford
Herts SG9 9AB
Reg. No. 2506680
_______________________________________________
Jobs mailing list
Jobs at lists.ukuug.org
http://lists.ukuug.org/mailman/listinfo/jobs
----- End forwarded message -----
--
Alain Williams
Linux/GNU Consultant - Mail systems, Web sites, Networking, Programmer, IT Lecturer.
+44 (0) 787 668 0256 http://www.phcomp.co.uk/
Parliament Hill Computers Ltd. Registration Information: http://www.phcomp.co.uk/contact.php
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