[Watford] Fancy a job in Reading ?
Ishaq
ishaqx at gmail.com
Thu Jul 5 16:37:43 UTC 2012
I nominate Jas...if he's interested, off course.
On Jul 5, 2012 12:11 PM, "Alain Williams" <addw at phcomp.co.uk> wrote:
> Just had this in, may be of interest to someone ...
>
> ----- Forwarded message from Jane Morrison <office at ukuug.org> -----
>
> Date: Thu, 5 Jul 2012 10:38:26 +0100
> From: Jane Morrison <office at ukuug.org>
> Subject: [Jobs] UKUUG - Job description - Senior Technical Support Engineer
> - Reading, UK
> To: jobs at ukuug.org
>
>
>
> Job Title: Senior Technical Support Engineer
> Location: Reading,UK
> Full/Part Time: Full-Time
> Regular/Temporary: Regular
>
> Company Overview
>
> Symantec is a global leader in providing security, storage and systems
> management solutions to help our customers - from consumers and small
> businesses to the largest global organizations - secure and manage their
> information-driven world against more risks at more points, more completely
> and efficiently. Our software and services protect completely, in ways
> that can
> be easily managed and with controls that can be enforced automatically -
> enabling confidence wherever information is used or stored.
>
> Technical Services aim is to enable Symantec's customers to derive the
> maximum
> benefits from our software products by providing them with access to a full
> range of proactive, customer-driven support services that is available 24/7
> from eight globally distributed support centres, all of which use the
> latest
> available technology to track communications and responses to issues.
>
> The goal is to increase the customer's competitive advantage and business
> viability by helping them avoid unnecessary downtime and optimizing the
> deployment of Symantec solutions in their operation and contributes to an
> increase in the return on investment in technology. Technical Services
> assists customers in maintaining their data availability with three groups
> of
> services: contract support, incident support, and electronic self-help
> support.
>
> As a support engineer, you will be responsible for ensuring customer
> information is available when required. You will deal with customer issues
> relating to Symantec products by providing swift evaluation and accurate
> resolution. The position is office based.
> Main responsibilities:
>
> * Working as part of a team on a 07:00 -15:30 shift
> * Willing to take part in a weekend rota.
> * Dealing with customer issues over the telephone on a daily basis
> using a call tracking system.
> * Providing customer feedback on their issues as they are
> progressed.
> * Ensuring customer satisfaction by providing a professional
> service
> and swift resolution to all customer issues.
> * Recreating problems in house and providing evidence where bug
> fixes
> are required.
>
> Personal profile:
> * Willing to work as part of a professional support team to provide
> solutions to customer issues/problems.
> * Able to maintain professionalism while under pressure.
> * The candidate needs to be someone who values teamwork and can
> contribute to the entire group who is a self starter and self motivated.
> * Someone who wishes to continue to develop their skill set in a
> proactive environment.
> * Being a team player and understanding the customer's needs
> ensures
> continued success of the support centre and individuals who demonstrate
> these
> skills are very welcome.
>
>
> Essential requirements:
> * 3+ years experience providing 2nd/3rd line support in a Multi-
> Platform environment.
> * Sound working knowledge of more than one UNIX and or Windows
> operating system.
> * Knowledge/experience of working in cross platforms server
> environments.
> * Experience in a pressurised call centre/support environment.
> * Capable of working with related hardware systems such as tape
> drives
> and libraries.
> * Knowledge of Server hardware.
> * Demonstrated strong customer service/support skills such as
> active
> listening, good verbal and written communication.
> * Able to multi-task across several open cases and manage and
> prioritise own time.
> * Accustomed to conducting research to find answers to questions
> and
> solutions to problems from various sources.
> * Evidence of establishing technical credibility with a wide range
> of
> customer contacts with the ability to "read" the customer and modify
> behaviour/approach.
>
> Desirable requirements:
> * Previous knowledge of any of core VERITAS' products - NBU
> * Capable of working with related hardware systems such as tape
> drives
> and libraries.
> * Any Knowledge of database systems.
> * Any Knowledge of Windows would be an advantage
> * A 2nd European language (French &/or German) would be
> advantageous.
> * Previous experience of clustering and/or SAN technologies.
>
> How to apply:
>
> To be considered for this above position, please submit your CV to
> Jacqueline_sequeira at symantec.com<mailto:Jacqueline_sequeira at symantec.com>.
> Equal Employment Oppurtunity
> Symantec Corporation is an equal opportunity employer and welcomes
> diversity.
> Looking forward for your reply,
>
> Regards,
> Jacqueline Sequeira
> Staffing specialist, Symantec Corporation
> www.symantec.com<http://www.symantec.com/>
> ________________________________
> jacqueline_sequeira at symantec.com<mailto:jacqueline_sequeira at symantec.com>
> ________________________________
> [cid:image002.jpg at 01CD18F6.89E57470]
> ________________________________
>
> [cid:image003.gif at 01CD18F6.89E57470]
>
>
>
>
>
> -------------------------------------------------------
>
> --
> FLOSS UK Secretariat
> PO Box 37
> Buntingford
> Herts SG9 9UQ
> Tel: 01763 273475
> Fax: 01763 273255
> office at flossuk.org
> office at ukuug.org
> www.flossuk.org
> www.ukuug.org
>
> A Company Limited by Guarantee
> UKUUG Ltd. t/a FLOSS UK
> Registered Office:
> The Manor House
> Buntingford
> Herts SG9 9AB
>
> Reg. No. 2506680
>
> _______________________________________________
> Jobs mailing list
> Jobs at lists.ukuug.org
> http://lists.ukuug.org/mailman/listinfo/jobs
>
> ----- End forwarded message -----
>
> --
> Alain Williams
> Linux/GNU Consultant - Mail systems, Web sites, Networking, Programmer, IT
> Lecturer.
> +44 (0) 787 668 0256 http://www.phcomp.co.uk/
> Parliament Hill Computers Ltd. Registration Information:
> http://www.phcomp.co.uk/contact.php
> #include <std_disclaimer.h>
>
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