[Wolves] help please can't switch between broadband ISP

[Kevanf1]

On 20/02/06, Bobby Singh <bs_wm at yahoo.co.uk> wrote:
> Hello,
>
> OUTLINE
> I have had ntl freedom broadband which was a big
> mistake.  The contract ended in Jan this year.  I
> called 2 months ago in Dec to cancel my contract and
> say i was going to another ISP.
>
> PROBLEM
> Since expire date i have not been able to sign up to
> tiscalli saying my line still had broadband by my
> previous ISP.  I called ntl, they said that i don't.
> I called back tiscalli and cycle repeated.  I called
> to complain to ntl last Tuesday on the 18th.  They
> said my line would be ready this Saturday and that it
> should have happened sooner and they had forgot to
> remove an 'adsl tag'.  When i called 2 months ago they
> did not give me a MAC number and can't give me one
> now.
> Tried again on Saturday no result.  So called ntl
> again and they said defiantly by next week (blaming BT
> order time but i called 2 months and its been a month
> since cancellation of contract).  This has happened
> about 5 times and i think they are messing me about.
>
> SIDE POINT
> Having looked into this ntl should of had my adsl tag
> removed in days not a month.  I called 2 months to
> cancel and its been over month since cancellation.  I
> can not get any broadband at all for over a month
> putting me in a lot of bother and difficulty.
>
> WHAT CAN I DO
> Is there anything i can do?  Have they broken any
> consumer laws any compensation?.  I am sending of a
> letter today and contact ofcom (they have not signed
> up).
>
> Thank You
>
> Bobby
>
>

Pop along and see Trading Standards.  They are probably located in the
Civic Centre near to the University in the city centre.  I suspect
that you have done all the right things already though.
--
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I am only human, please forgive me if I make a mistake it is not deliberate.
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Xmas may be over but,  PLEASE DON'T drink and drive you'll make it to
the next one that way.

Kevan Farmer

Linux user #373362

Cheslyn Hay
Staffordshire
WS6 7HR