[Wolves] help please can't switch between broadband ISP

Bobby Singh bs_wm at yahoo.co.uk
Wed Feb 22 21:00:57 GMT 2006


I have e-mailed ofcom and seen CAB.  They phoned up on
my behalf.  ntl freedom broadband said that they will
remove the tab in 48 hours.  I doubt that, as i have
lost confidence in what they say, i phoned about 5
times. It has been the 5th week i can't get broadband.
The advice i have been given is to wait till the tab
has beeen removed then think about any compensation.



--- Bobby Singh <bs_wm at yahoo.co.uk> wrote:

> Hello,
> I have had ntl freedom broadband which was a big
> mistake.  The contract ended in Jan this year.  I
> called 2 months ago in Dec to cancel my contract and
> say i was going to another ISP.
> Since expire date i have not been able to sign up to
> tiscalli saying my line still had broadband by my
> previous ISP.  I called ntl, they said that i don't.
> I called back tiscalli and cycle repeated.  I called
> to complain to ntl last Tuesday on the 18th.  They
> said my line would be ready this Saturday and that
> it
> should have happened sooner and they had forgot to
> remove an 'adsl tag'.  When i called 2 months ago
> they
> did not give me a MAC number and can't give me one
> now.
> Tried again on Saturday no result.  So called ntl
> again and they said defiantly by next week (blaming
> BT
> order time but i called 2 months and its been a
> month
> since cancellation of contract).  This has happened
> about 5 times and i think they are messing me about.
> Having looked into this ntl should of had my adsl
> tag
> removed in days not a month.  I called 2 months to
> cancel and its been over month since cancellation. 
> I
> can not get any broadband at all for over a month
> putting me in a lot of bother and difficulty.
> Is there anything i can do?  Have they broken any
> consumer laws any compensation?.  I am sending of a
> letter today and contact ofcom (they have not signed
> up).
> Thank You
> Bobby
> Win a BlackBerry device from O2 with Yahoo!. Enter
> now. http://www.yahoo.co.uk/blackberry
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