[Wylug-discuss] Natwest online banking

[Steve King]

On Thu, 15 Jan 2004, Lanfranco Gandolfo wrote:

> Hallo everybody,
> is anybody else in the same situation as I am, not capable of doing
> their online banking with Natwest, because they insist on IE?

I an an almost ex natwest customer, and yes, IE really annoyed me. It
used to also work in /one/ version netscape (4.76 rings a bell). I sent
them a letter about it a couple of years ago, and their reply (which I
may or may not have shared here) was telling me that IE is the only
browser they can trust, and that IE and Mozilla/newNetscape wasn't
trustworthy. I laughed lots that day!

> I used to solve the problem with Crossover, but now it doesn't work any
> longer, I have tried almost everything.

When I go upstairs I'll try with crossover, it did used to work as you say.

> However two days ago I left feedback at their homepage, with very strong
> but polite words.
> The outcome was very powerful: yesterday they phoned me several times
> until they could talk to me.
> They said that they are approaching Opera to see if they could get the
> same features they have with IE (apparently every track of your surfing
> is deleted immediately after you are done)
> They said that my feedback had not been in vain and that it would help
> if more Natwest customers protested with them about this issue.

Well since I'm almost about to close my remaining accounts I don't think
they'd care what I say (although I have already voiced my complaints,
albeit a couple of years ago!)

I now use HSBC and Nationwide, both of which work in any browser I've
tried (well, that'd be IE and Opera!).   HSBC's online banking leaflet
said that it'd work in /any/ www browser/device which supports the
relevant https stuff. (I shold be honest and say that that wasn't
my reason for moving to hsbc, their mortgage offer was!)

Steve