[Wylug-discuss] Virgin internet (lack of) connection

[Martin Rowe]

On 23/09/2007, Tariq Fayaz <tariqf at yourproblemsolved.com> wrote:
> they are probably blocking ports 80,22 etc. incoming so try to use
> non-standard ports and see

VM don't block ports - or if they do it's inconsistent and not
publicised. I've run several web sites & a mail server on my NTL, now
Virgin Media, cable connection for years. The T&Cs don't forbid
running servers, but then they don't offer any help either. Currently
even connection via a router stops you getting support (you're always
recommended to plug straight into the cable modem/set-top box for
diagnosing issues).

> On Sun, 23 Sep 2007 05:43:23 +0100
> Roger Beaumont <roger.bea at blueyonder.co.uk> wrote:
>
> > <beware rant>
> > Hi, Does anyone here know anything about Virgin? ('Cos they know nothing
> > about Linux.)
> >
> > On Friday night my Virgin internet connection went down again and since it
> > came back up the connection from outside is dead.
[snip]

I had something vaguely like that earlier this year - it required a
power-cycle of the cable modem to fix it. I'm ex-NTL, so the setup for
us will be slightly different to ex-BY customers.

VM now have combined support closed usenet groups and they are
reasonably clued-up, and seem to be quite responsive. They can do a
fair bit of diagnosis from their end - though they might ask for the
router to be taken out of the equation :(
virginmedia.support.broadband.cable is the one you want.

I'm assuming there isn't anything in your firewall config that's tied
to the old IP address?

Regards, Martin
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