[Wylug-discuss] Virgin broadband (North East Leeds)

[Dureid El-Moghraby]

Hi Andrew,

I am having a very similar problem, in LS 7. I should be receiving 20 Mb ,
but the connection barely manages 1mb over the last two weeks or so,
although this is very intermittent. I have not contacted Virgin as yet but
was planning on doing so this evening. Have not received any information.
I am guessing that they will give me a similar story to what you mentioned!

Thanks,
Dureid







On 28/03/2012 13:41, "Andrew J Cole" <ajcole at ajcole.org> wrote:

>Long e-mail from a retired colleague living in NE Leeds (LS 15).
>
>The gist is that they (without mentioning it to me) have noticed a gradual
>decline in their (Virgin) performance over the last 4 or 5 months with
>more and more "not responding" messages and problems connecting to
>spool mail (they probably wouldn't notice connection problems/delays
>with outgoing SMTP).
>
>The N-R messages could well all be mail connection failures since they
>occur "out of the blue" and appear to be accompanied by "the screen
>text fading" - the latetr probably some artifact of the MS Mail popup.
>No specific mention of browsing problems.  Instantly smells like a Virgin
>capacity problem to me.
>
>I set up a number of these some years ago (96/97) - Virgin broadband
>(X or XL then) with a Buffalo WHR-G54S WiFi router.
>
>They called Virgin who asked them to connect their laptop directly
>to the cable modem and "the diagnosis was that they were clear the
>problem was with the hub and speed" and the proposed solution "As a
>consequence of all their current speed upgrading for everyone to the
>faster broadband ... for free, tomorrow, they are (as I understand it)
>upgrading my installation to 30 Mb speed + their own Virgin Super Hub".
>
>Of course there will be nothng at all wrong with the Buffalo and if it
>is "speed" then I am surprised that the cable modem can get confused on
>its LAN side - the implication being that it (sometimes?) wants to run
>at 100 Mb rather then 10 Mb.
>
>On interrogation it turns out that another retired colleague (LS 17)
>has been having similar but milder problems which have become much worse
>over the last couple of weeks.  Neither of them has received any e-mail
>or a flyer from Virgin about upgrades btw.
>
>It seesm that Virgin are on maneuvers.  Has anyone else hit this one?
>
>Andrew
>
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