[Wylug-discuss] Virgin broadband (North East Leeds)

[Ray Powell]

Virgin are referring to the throughput of the router rather than its ability to support a 100 Mb or 10Mb connection. Some old routers will not support 30 Mb of actual traffic. In fact the Virgin service is really 32 Mb and in LS28 I regularly see examples of data being delivered at very nearly full line rate  when the other end of the connection can supply it. 
The Virgin Super Hub is a Netgear router with built-in cable modem.

Ray Powell

-----Original Message-----
From: wylug-discuss-bounces at wylug.org.uk [mailto:wylug-discuss-bounces at wylug.org.uk] On Behalf Of Andrew J Cole
Sent: 28 March 2012 13:41
To: wylug-discuss at wylug.org.uk
Subject: [Wylug-discuss] Virgin broadband (North East Leeds)

Long e-mail from a retired colleague living in NE Leeds (LS 15).

The gist is that they (without mentioning it to me) have noticed a gradual decline in their (Virgin) performance over the last 4 or 5 months with more and more "not responding" messages and problems connecting to spool mail (they probably wouldn't notice connection problems/delays with outgoing SMTP).

The N-R messages could well all be mail connection failures since they occur "out of the blue" and appear to be accompanied by "the screen text fading" - the latetr probably some artifact of the MS Mail popup.
No specific mention of browsing problems.  Instantly smells like a Virgin capacity problem to me.

I set up a number of these some years ago (96/97) - Virgin broadband (X or XL then) with a Buffalo WHR-G54S WiFi router.

They called Virgin who asked them to connect their laptop directly to the cable modem and "the diagnosis was that they were clear the problem was with the hub and speed" and the proposed solution "As a consequence of all their current speed upgrading for everyone to the faster broadband ... for free, tomorrow, they are (as I understand it) upgrading my installation to 30 Mb speed + their own Virgin Super Hub".

Of course there will be nothng at all wrong with the Buffalo and if it is "speed" then I am surprised that the cable modem can get confused on its LAN side - the implication being that it (sometimes?) wants to run at 100 Mb rather then 10 Mb.

On interrogation it turns out that another retired colleague (LS 17) has been having similar but milder problems which have become much worse over the last couple of weeks.  Neither of them has received any e-mail or a flyer from Virgin about upgrades btw.

It seesm that Virgin are on maneuvers.  Has anyone else hit this one?

Andrew

_______________________________________________
Wylug-discuss mailing list
Wylug-discuss at wylug.org.uk
https://mailman.lug.org.uk/mailman/listinfo/wylug-discuss