[Wylug-help] LPI Exams

[James Holden (Wylug)]

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Peter Ingram wrote:
| Hi,
|
| Anyone considering taking an LPI exam with Thomson Prometric may be
| interested in my recent experience. My message to them follows:
| --------------------------------------------------------
|
| Hi,
|
| I'm just emailing to register my disgust at the way that I have been
treated
| by your company.
|
| I was scheduled to take the LPI 101 test at your test centre in Leeds
| yesterday, but due to a severe head cold I had overlooked the fact that I
| needed to bring two items of personal identification in order to take the
| test.
|
| On arrival at the test centre I was told by the staff at the test centre
| that I would be able to reschedule the test if I contacted you
directly. On
| contacting your Customer Support service by phone, I was informed that I
| would be unable to do this without forking out another £83.43. On
protesting
| I was told that if I contacted the test centre that they would issue an
| 'incident number' that would allow me to reschedule. I did this the
| following morning and was issued with an incident number which I was told
| would now allow me to reschedule. On contacting you again to do this,
I was
| met with a further refusal to reschedule. On asking to speak to a customer
| services manager I was left hanging on the phone for some minutes before
| being abruptly cut off.
|
| Frankly I am appalled and outraged at this treatment. I consider this
| behaviour to be symptomatic of the kind of inhumane corporate larceny
which
| has unfortunately become part our daily lives. You do not yet have a
global
| hegemony on LPI exams, and I will be taking my business to the only other
| testing organisation Pearson VUE in future. I hope that they treat their
| customers better.
|
| I will also be forwarding this message to the LPI, and publishing it
as far
| as I can amongst the Linux and internet community in general. It is my
| sincere hope that your attempts to capitalise on the rapid growth and
| success of Linux will to some small extent be thwarted.
|
| For your reference, my Registration ID is JB0LON5120.
| ------------------------------------------------------------
|
| Peter Ingram
| Small World Information Services
| www.smworld.co.uk

Go Peter! Sometimes companies just don't have a clue. There's many times
when a company has lost business from me because they won't cooperate on
a simple task, or make things unnecessarily difficult. They just don't
seem to realise the meaning of "I'll take my business elsewhere".

While I'm on, Light Computers.... grr. I know they're local, but don't
give them any business. They're most definately Linux-hostile. They
won't accept stuff for return if it's found to be incompatible. Now, I
rather thought that Linux was pretty mainstream these days, but they
dismiss it as (and I quote an employee of theirs) "just something geeks
use cos they can't handle XP". Considering their company name they don't
seem very switched on.


James



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