[Bradford] Project proposal for Braford LUG

Nick Rhodes nick at ngrsoftware.co.uk
Fri Oct 2 14:29:11 UTC 2009


Oh and a telephone number because we can't assume the user will get as far
as connecting to the internet.

Nick.

2009/10/2 Nick Rhodes <nick at ngrsoftware.co.uk>

> Some more thoughts:
>
> If we supplied the PC's, we be responsible for the consumer warranty
> (repair/returns) for atleast 12 months. The truth is new hardware frequently
> fails, which means someone WILL have to be available
> We need good customer service (for the sake of Bradlug reputation and the
> general open source image), which means having atleast one person who would
> be able to work with a hardware supplier (e.g. CCL) during office hours.
> This is why I personally would want to avoid the providing of hardware
> directly and only offer advice (though if others are willing to fine :)) and
> build service.
>
> What ever Distro is chosen (IMHO should be Ubuntu), we need to provide urls
> and email addresses of where to get help, a cheat sheet/quick start guide
> and a shortish manual (like the Ubuntu pocket guide), all printed.
>
> Cheers, Nick


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