[Glastonbury] query re email

[info at wccl.co.uk]

I'm using KMail.

Just recently, one of my business contacts is frequently telling me there is 
no text in the body of my emails (this isn't missing every time I mail her, 
it seems on and off and at least she sees who the mail is from). So far as I 
recall it's usually if not always (I haven't kept a record) in response to an 
initial message from her. But once in this loop, it seems even if I then do a 
completely new message, that too will end up with her as blank. Yet other 
times, no problem with messages whether I originate them or she does.

I'm not sure if this has happened with anyone else. Possibly once but I may 
misremember. So it seems to be just one person and all other mails (I send 
quite a lot) are fine. 

I believe she is using Windows (sorry, I can't control her preference), 
probably XP. I don't know anything about XP - we have win98 and win2000 here 
and I don't use either much these days and we don't use the emailers in Win 
at all, only Linux KMail, so I can't recall much about how OE & Outlook work.

I send all my messages in plain text only. Her mails to me always contain an 
html component. 

Here's a typical example - a message she sent me, I responded, and from her I 
get back:

"..........Blank again, Ros, but I know you are unable to attend.  Thanks.

Gillie
  _____  

From: info at wccl.co.uk [mailto:info at wccl.co.uk] 
Sent: 20 February 2006 15:41
To: Gillie Cannon
Subject: Re: WCBA - North Wilts Meeting this Thursday

(my text has gone missing)

.................."


You can guess whenever this blanking happens, I send a message to another of 
our email addresses to see if that works, and it *always* works fine. 

So what is going on?

Occasionally I have found bugs in KMail. Is this likely to be a KMail bug? If 
yes, it's only been happening very recently, perhaps in last 3 months. Think 
we updated KMail not long b ack. Can't recall this blanking ever happening 
further in the past. But if a bug, why isn't it happening in mails to other 
people and frequently? 

I feel unable, you can guess, to ask her if it's her end problem. I haven't 
asked her if she ever gets blank mails from other people. I don't think she's 
tecchie and if other people's mails are all fine (I don't know but she hasn't 
said they aren't) and doubtless they are all using windows, the inevitable 
response from her will surely be "Well, you are using Linux, Ros, so is it a 
Linux fault? I don't have a problem with anyone else, it must be you." 

Any ideas welcome, thanks.

Ros
Wells Computer Consultants Limited
(Business Analysis & Business Software)