[Gllug] Getting ISPs to change DNS entries

[Paul Brazier]

I'm starting to get this DNS/BIND thing.
However, I've got a problem that I think is due to the company that
initially set up the DNS entry.

We have a domain name from Freeola/getdotted.com who register it for you
and also give free web space.

Now we need it transferred to our new IP address at a new ISP - I assume
this is up to freeola to make the necessary changes in some Top Level
Domain nameserver, so that when someone wants to resolve the name, they
get referred to our new ISP's nameserver.

The trouble is, Freeola were contacted about two weeks ago and the name
is still pointing to the old IP address. Is this because:
a) this is the usual time these things take
b) there's something else we need to do at our end before Freeola can
make the change.
c) because we're leaving them, they have no incentive to be helpful.
d) it's not up to Freeola to make the changes, we need to contact
someone else?

if a) or c) what's the best way to speed things up? Bombard them with
emails/phones calls?

--
Paul Brazier
Cosmos UK 


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