[Gllug] [OT] Mozilla Advocacy (FW: Durex: Website Query)

[Axel Segebrecht]

Ah yet another [OT] post from your favourite list troll ;)

I've sent a message to Durex after I visited their website and got - guess
what - yet another dodgy JS Your-Browser-Sucks message.

The thing that makes this email stand out is that I actually got a
'meaningful' reply to my rant! And the chap is using Moz' too <G>

I got straight back to him thanking for his 'human' response and encouraged
him not to give up.

Axel


------ Forwarded Message
From: "Gibson, Chris (MAN-ME)" <Chris.Gibson at europe.mccann.com>
Date: Thu, 12 Dec 2002 11:17:31 -0000
To: <asegebrecht at yahoo.co.uk>
Subject: RE: Durex: Website Query

Dear Axel,

Thank you for your email to durex.co.uk. I'm sorry that the "Please
update your browser" message at the front of the site is annoying you!

To be perfectly honest, and this is from one experienced internet user
to another, the message annoys me as well. I'm also using the excellent
Mozilla v1.2.1, and testing the Durex site is made far harder for me by
the defective browser detection script used. However, sadly this issue
is out of my control. We maintain the UK version of the site, but this
only resides within the global [framed] structure of all the
international Durex websites. The browser detection script is part of
this global structure, and is therefore maintained by another company.
As a result, I cannot amend or improve it.

I'm sorry that I can't be more helpful! However, I would like to take
this opportunity to thank you for your feedback. Any such comments are
always useful, and I'm glad that you like the site. Granted, most
creative agencies know little about the internet, but I do feel we know
more than most and we always make an effort to ensure our sites work in
as many browsers as possible. Unfortunately we do have to take
commercial considerations into account when building sites for clients,
and given that around 90% of people are using IE5 and higher, Mozilla
does sometimes lose out. There are a few rough edges when viewing the
Durex site with Mozilla, which I'm not happy about, but occasionally it
is impossible to create a page that looks "perfect" in both browsers.
You may also notice that the "scrolling" message at the bottom of the
screen doesn't scroll in Mozilla. Again, this is part of the global site
structure and is unfortunately out of my control...

I hope that this email goes some way towards explaining the flaws you
might see in durex.co.uk when using Mozilla! If you have any further
comments or questions, please do not hesitate to contact me directly.

Thank you again for your email. Best regards,

Chris Gibson
Website Developer
www.durex.co.uk


-----Original Message-----
From: asegebrecht at yahoo.co.uk [mailto:asegebrecht at yahoo.co.uk]
Sent: 11 December 2002 19:06
To: Gibson, Chris (MAN-ME)
Subject: Durex: Website Query

please drop the 'your browser ain't up for it' crap at the beginning of
the site! I'm using the most up-2-date s/w there is: Mozilla 1.2.1 (NS6+
for the uninitiated). nice site though and wow! it does work in Moz/NS
=D

pity most 'creative agencies' dunno crap about the internet ;-(

Cheers, Axel 

FROM: Axel

------ End of Forwarded Message


-- 
Gllug mailing list  -  Gllug at linux.co.uk
http://list.ftech.net/mailman/listinfo/gllug