[Gllug] Excuses for slow server response times

[Simon Perry]

Doug Winter wrote:

> However, the numbers you quote make this seem unlikely.  If you were 
> the only person using the service then they'd look realistic - 5.5 
> seconds for a complex query isn't insane, and if you were the only 
> person executing it then that would seem right.
>
I'm definitely not the only person on the service, though I may be the 
only one paying such close attention to the performance ;-) Excluding 
the glitch dates, since launch in early November, the daily averages 
have all been below 1 second.

> However, I'd expect that mostly you'd get < 1s responses with the odd 
> huge one sprinkled in, as you were unlucky enough to hit the service 
> when the cache was invalid.  From what you say, the idea that you are 
> the only person using it is very unlikely.  Since your minimum 
> response time is 5.5s I reckon there's probably something else going 
> on as well.

That is what I'm worried about.

>
> This doesn't mean they are fibbing of course - a lot of places employ 
> nobody with clue in scaling and operational stuff like that, since 
> it's rather hard to learn (you have to pick it up on the job).  Be 
> gentle with them :)

I'm going for the firm but gentle, it's in neither parties interest if 
there are problems being missed or ignored. A bit of constructive 
feedback should help nurture those scaling and operational skills.

Thanks

Simon

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