[Gllug] ADSL upload speeds

[Matthew Thompson]

On 26 Jun 2005, at 08:09, John Winters wrote:

> Unfortunately, going with the cheapest provider almost always means  
> you
> get piss-poor service.  It's always a personal balance, but I'm  
> willing
> to pay a bit more (and it's only a bit) in order to deal with people
> with clue.

Sometimes you get that when paying more too!

Nildram managed to totally f*ck up my service a while back - we were  
operating with a routed netblock as we needed some distinct IP  
addresses for VPN requirements. They managed to remove the routing  
completely when we asked for a totally unrelated change as it appears  
that they had two account open for us and closed one without telling  
us. Unfortunately it was the one that was setup correctly. It took a  
week to get it back to normal and they offered no compensation.

They then managed to stuff up the billing multiple times and when we  
requested a MAC to transfer to HomeChoice they decided that they  
would keep billing us for forever and a day after our service had  
started with HomeChoice.

HomeChoice is a much simpler product ISP wise so they've managed to  
not stuff it up as much but as with any newish system they've had a  
billing glitch or 2. I'm fairly happy with it but am using their TV  
less and less so may transition to UKonline when I move soon.

M at t :o)
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