[Gllug] ADSL upload speeds
rhowe at siksai.co.uk
Sun Jun 26 10:53:41 UTC 2005
On Sun, Jun 26, 2005 at 11:06:52AM +0100, Matthew Thompson wrote:
> Nildram managed to totally f*ck up my service a while back
Nildram have been rather odd with me the past 6 months. When I moved at
the start of December, I cancelled my account, then opened a new account
at my new place. When they realised I was a previous customer, they said
"oh, we can just reuse the same details - you'll get the same IP
addresses and everything". That seemed good to me, so I went with that.
They said they'd have to bill me for the next month, and then I would
get a rebate the month after to cover the period where I'd be
double-billed. Sounded fine to me.
However, they didn't seem to charge me for the new account until after
the old account was resolved.. this basically meant that in April I was
billed for the installation, the static IP address option and the
multiple IP address options for 6 months! (that was about £100-150 I
Then, in May, they billed me for 6 months of DSL service, plus that
month's static IP address options and multiple IP address options.
I think both those unexpected large charges bounced, and so I was
talking to the credit control people. They said "oh, you moved? Well we
had a deal on where you can migrate service cheaply. I'll put in for a
rebate on that to cover the difference". This was quite cool, as I'd
billed work for the full installation fee. Still not had that rebate
It was a bit annoying being stung for over £250 of DSL charges over 2
Their service seems mostly fine, although some of their trouble tickets
make you wonder...
They're not cheap though (although they are upgrading everyone to 2Mbit
and dropping charges next month - they've already dropped charges for
everyone, pending the upgrade).
Russell Howe | Why be just another cog in the machine,
rhowe at siksai.co.uk | when you can be the spanner in the works?
Gllug mailing list - Gllug at gllug.org.uk
More information about the GLLUG