[Gllug] OT: ADSL problems

[David Bell]

On 12 Apr 2007, at 12:29, Jason Clifford wrote:

> That's a good way to sit around without the fault being fixed.

"I sat around" for 12 hours until BT made an appointment for the next  
day - and kept to it!

> If the fault is on the PSTN service BT OpenReach (the part of BT  
> that deal
> with fault resolution for ADSL) will not touch it. It has to be raised
> with and fixed by BT retail or the telco you use for your phone  
> service.
>
> Insisting that your ISP get it fixed just wont work if it's a PSTN  
> fault.

It has with my ISP.  It was a (very nice) BT OpenReach engineer that  
they called out, who cleared an exchange fault, swapped a drop lead  
pair from the pole which wasn't up to spec' and a dodgy connection on  
the lead-in to the master socket - ALL organised by my ISP.

Perhaps things are different in Devon :)
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