[Gllug] OT: ADSL problems

[Jason Clifford]

On Thu, 12 Apr 2007, David Bell wrote:

> > Insisting that your ISP get it fixed just wont work if it's a PSTN
> > fault.
> 
> It has with my ISP.  It was a (very nice) BT OpenReach engineer that
> they called out, who cleared an exchange fault, swapped a drop lead pair
> from the pole which wasn't up to spec' and a dodgy connection on the
> lead-in to the master socket - ALL organised by my ISP.

If you get very lucky you may find that the Openreach engineer who 
responds to the fault raised by your ISP deals with the whole line however 
my experience with literally thousands of ADSL customers leaves me knowing 
that this is the exception and not the rule.

Usually where the fault is a PSTN fault BT simply will not assign an 
engineer in response to an ADSL fault until the PSTN fault is cleared.

Jason
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