'Call centre monkeys' :- rather off the original topic, but out of curiosity, what are everyones favourite terms for the people that man these call centres? eg droids, drones ....... 'monkey' is probably somwehat politically incorrect these days :-) Tim -- Gllug mailing list - Gllug at gllug.org.uk http://lists.gllug.org.uk/mailman/listinfo/gllug