[Gllug] Anyone using Virgin Media?

[John Winters]

Caroline Ford wrote:
[snip]
> One problem is that everyone has negative stories about ISPs. I had
> dreadful problems with Demon (and they are still chasing me for money
> I don't owe), but others think they are the bees knees. I think
> Andrews and Arnold were great (but they still tried to charge me for a
> domain renewal for a cancelled line).

I used to think Demon were bad (their accounts department in particular 
went completely feral in the period before I left them) but they pale 
into insignificance compared to NTL.  No-one else came close to the 
bind-boggling incompetence and arrogance of NTL.  It took me 6 months to 
get them to cancel my service, using normal means (phone calls, letters, 
recorded delivery letters, faxes, etc.) and I only succeeded when I got 
Oftel involved.

It is of course possible that since NTL was re-branded as Virgin there 
has been a root and branch re-structuring and all is now hunky, but it 
would take an awful lot to persuade me to try them again.

I too would add recommendations for A&A or UKFSN - I have experience of 
both and they're both fine.

Far too many people consider only price when making all sorts of 
purchase selections.  I know I could buy my broadband for about 60% of 
what I'm currently paying, but I couldn't get the quality of either 
service or support.  It is well worth paying a sensible amount of money 
(rather than the very cheapest you can find) for service that doesn't 
have you tearing your hair out.  The option to talk to someone who knows 
  the lower end of his humerus from his gluteus maximus is worth every 
penny.

John
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