[Gllug] virgin/ntl/telewest plonkers

Christopher Hunter cehunter at gb-x.org
Wed Dec 16 18:03:09 UTC 2009

On Wed, 2009-12-16 at 11:12 +0000, Alain Williams wrote:
> Arrrgh!
> I support a local school's IT systems. They are switching to
> NTL/Virgin for broadband access - since BT are incapable of providing
> anything better than 1.5MB/s access, so it has to be cable. 

NO!!!  You're just exchanging one problem for a huge heap of new ones!
You will get persistent, repeated outages that the b*st*rds won't admit
are faults.  You'll get arbitrary slow-downs - often to dial-up speeds,
which they also won't admit are faults.  You'll find that their capping
just kicks in whenever it feels like it - usually when you're actually
trying to do something important.  You'll find that they'll NEVER admit
that they cap their "service", that any faults you experience are YOUR
fault, and you will be lucky to get 1/8th of the rated speed, no matter
how much you pay.  They use the usual "up-to" get-out, and you might
find you get close to the advertised speed for a few minutes in the
middle of the night.....

> We have
> succeeded in getting a fixed IP address from them - so the next thing
> is to ask them to set the reverse IP address on it so that various
> protocols (principally email) work properly.
> Their reply:
> 	Unfortunately we are unable to configure customer reverse DNS for cable
> 	modem Ip's.
> <rant>
> Whaaaat ?
> It is incredibly easy to do, they simply don't want to - or don't think
> that anybody would want to do that. What complete and utter plonkers.
> It just reinforces why I *never* recommend them as an ISP - they are as useless
> as BT-OpenWoes.
> </rant>
> Has anybody persuaded them to do so ?

No, and you're unlikely to be able to either.  They are a bunch of
intransigent, malicious, stupid money-grabbers who'll be amongst the
first against the wall when the revolution comes!

As an aside - the street I live in has had cable for over twenty years.
We used to enjoy services from Cable Camden (later Cable London) and
take-up in this neighbourhood was roughly 98% of the households.  Since
those Virgin-on-the-ridiculous clowns took over, there are less than 7%
of homes that remain connected to the cable...


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