[Gllug] attached files merged into text file

[Diana Scott]

A client of mine has an email with the company name.co.uk and any incoming email with the attaching files will forward to his personal email address. However, the content of the email message and the attaching files such as .doc or .pdf have also translated into a large block of random characters and merged into a text file called "noname".

An example of the word document has turned into code in the mail text file is as follows:

------=_NextPart_000_001E_01C99120.A95523C0
Content-Type: application/msword;
	name="flyer - Carers Art Therapy Group.doc"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
	filename="flyer - Carers Art Therapy Group.doc"
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I have reported it to the service provider but they denied any responsibility. Do you know which part has gone wrong and ,more importantly, how to ratify the situation?

Please advise.


Diana

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