[Gllug] Cost of RedHat vs Ubuntu desktop support

[Hari Sekhon]

Peter Corlett wrote:
> Here's some feedback, from three professional system administrators:
>   
>> <snip>
>> * "Upstream has dropped support for this version, so we can't help you"
>>   (Say fucking *what*?  You ship this version, and you purport to provide
>>   support for what you ship, so I don't give a blind flying fuck what
>>   upstream's doing)
>>     
> [...]
>
> Would the Red Hat shills on this list like to comment on why Red Hat was
> apparently going out of their way to avoid providing support to these paying
> customer?
>   
lol.

To be fair, it would be hard to support with any level of deep expertise 
the several hundred or thousand packages that are part of a Linux 
distribution. I'd expect core or mainstream packages to be very well 
catered for, but there are sooo many different things that run on linux 
these days...

I'm not sure how successful a strategy it would be for them or any 
company to try to support every fringe case or dead donkey, there may 
have to be some reasonable times when you cannot or should not fix 
everything. Haven't you come across something in all your years you 
couldn't fix (usually something for which you don't have the source code 
for or the will to waste a year digging around inside the code of?)

If you've got a dead donkey, a good question is why did you bet on using 
a dead donkey? If it's dead, migrate off it asap and stop wasting your 
time on it.

Speaking of the package that's no longer supported by it's creators, not 
calling Redhat a donkey or anything.

-h

-- 
Hari Sekhon
http://www.linkedin.com/in/harisekhon

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