[GLLUG] Overclockers

[Michael Peel]

I'm sorry to hear about your bad experience. I definitely won't be shopping there, sounds like a nightmare. Check out novatech.co.uk based in Portsmouth. I find their stuff to be reasonably priced and in my experience have great customer service. 

Sent from my iPhone

> On 14 Apr 2014, at 22:31, "John Edwards" <john at cornerstonelinux.co.uk> wrote:
> 
> Hi
> 
>> On Mon, Apr 14, 2014 at 09:40:24PM +0100, Martin A. Brooks wrote:
>> I've had a hateful time not managing to buy a custom gaming system from
>> Overclockers UK.
>> 
>> http://t.co/YziLIb8Ge7
> (real URL = http://blog.hinterlands.org/2014/04/buying-a-custom-gaming-pc-from-overclockers-uk/ )
> 
> Sounds like a straight forward case of breach of contract. Have you
> tried to talk to your local Citizens Advice Bureau? Even just
> mentioning that you are talking to them can get a relucant company
> moving. Put your complaint to them in full in a written letter and
> send it "signed for" along with a request for repayment in full at
> the time that the goods are collected (if not before).
> 
> Sending cheques back and forth to consumers can be a real pain for
> companies as most deal with credit cards now, but that should not
> really be your problem. I can't really understand why they would want
> you to send a second cheque for payment of goods you have already
> bought.
> 
> The German connection sounds like a red herring. The company you buy
> from must be made clear at the time of purchase and should have been a
> UK company. If so then the refund should come from the same company
> and UK law applies.
> 
> For future cases the Consumer Protection (Distance Selling)
> Regulations 2000 is worth knowning about as it givew 7 days
> cancellation period (without reason) for goods bought remotely
> (eg Internet or telephone):
>    http://en.wikipedia.org/wiki/Distance_Selling_Regulations
> 
> 
> -- 
> #---------------------------------------------------------#
> |    John Edwards   Email: john at cornerstonelinux.co.uk    |
> #---------------------------------------------------------#
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