[HLUG] Plus net

[Dr Chris Owens]

Hello Geoff

Sorry to be a bit late with this.

Have been with Plusnet since Oct 2009.

On the outside:
Well priced, Which recommended etc

On the inside.
1. Set up easy and worked first time around.
2. I got into a tangle separating e-mail accounts of my previous ISP 
from those provided by Plusnet. Call centre contact very civilised and 
spotted the problem but I was too thick to understand. Written 
instruction via Webmail within a day or so, all clear from then on.
3. Poor speeds and frequent disconnects, telephone contact - Router 
identified as the problem, replacement received without fuss or charge 
within a week
4. More outages, reported them via the Members Help Section (on the 
PlusNet site). Ticket raised immediately, updates provided daily on a 
connection quality test, fault located, BT contacted by Plusnet, 
engineer here within days, fault fixed (so I guess that BT Plusnet link 
has a hidden value) no cost. Fine since apart from the usual problem of 
fairly slow speeds.
4. Contacted again via Help centre about revision of hard-wiring and 
socket arrangements within the house - reply within two days with a 
sensible plan of what to do and the cost of the BT revision required.

Can't really fault them - probably written contact better than phoning 
in but that's just my preference
  If you choose them just quote my name and I'll get £1.50 a month!!

All the best with it

Chris


On 04/04/14 15:49, GEOFF BAGLEY wrote:
> I wonder how many HLUG members are using the ISP  plusnet ?
> I would like to hear your views  (relative to alternatives)  and whether you
> use an email  client  or use web-mail.
>
> I hope to get over again  now that the evenings are getting better.
>
> Best regards,
>
> Geoff Bagley (Malvern).