[HLUG] Software Support Analyst Position available

[Julian Robbins]

Hi

MandMDirect are currently looking for another Software Support Analyst at
their offices in Leominster

There's a need for some Linux and open source but not a great deal, but
it's a great company to work for with a lot of flexibility and decent
benefits package. Nothing much else like this locally available.

If you're interested please contact HR as below and if you would like to
know more about the role please contact me off list. This is the same
position as mine and you would join the Operations team of ten in the IT
department of 80 strong developers, analysts and engineers.

If you are interested please mention my name on your application or during
an interview, as there's a reward for existing staff if they introduce new
members of staff.

Thanks
Julian

Software Support AnalystThe Role:

MandM Direct has a unique and exciting opportunity for a Software Support
Analyst, to join our Production Support team. Reporting to the IT
Operations Manager, you will be primarily responsible for the support,
maintenance and development of internal and external software solutions, in
line with our technology roadmap. Working with the latest infrastructure
technologies both on premise and within the cloud, as new technologies are
considered, you would assist in the assessment of their suitability for our
business needs.

This is not a software development role; our Software Support Analysts work
more within the configuration, scripting, integration, and implementation.
What's in it for you…

   - Competitive salary, bonus scheme and pension
   - A great Company culture
   - Flexi-time
   - Your birthday off
   - Subsidised canteen
   - Generous staff discount
   - Healthcare cash plan
   - And tons more...

Required Technical Skills:

   - Experience in querying, extracting and manipulating data from log and
   database sources
   - Strong investigative and analytical skills with a proficiency to
   resolve customer, systems, software, and data problems/queries
   - Strong technical acumen and skills to troubleshoot non-functional
   (performance, security, etc.) and functional issues, with more experience
   of databases, WEB services and API's
   - Experience in working with and configuring infrastructure services;
   TCP/IP networking, Microsoft Domain Services (DNS, DHCP) from software
   deployment/integration to troubleshooting
   - Experience in project and task delivery in a technical environment,
   through the full change lifecycle; understanding requirements, task
   identification and elicitation, complexity estimation, planning, delivery,
   and support once into a production environment
   - Ability to create technical documentation (e.g. procedures and work
   instructions etc.).

Experience and Knowledge in the following:

   - Software-Defined Data Centre (i.e. systems, networks and storage
   solutions, configured and hosted within a Cloud environment)
   - Microsoft SQL Databases (querying, exporting, importing data)
   - Microsoft IIS and .NET
   - Microsoft Server Operating Systems
   - Linux, UNIX and open source products
   - Creating, updating and tuning PowerShell scripts
   - Working with third parties to implement software solutions and
   platforms
   - Virtual Desktop environments
   - Automation and scripting languages
   - Agile and waterfall delivery methodologies.

Personal Skills:

To work as a Software Analyst, you will be the type of person who
demonstrates:

   - A systematic/methodical approach to work and problem solving
   - The confidence and ability to investigate/solve complex problems
   - Driven by results, completing work on time and budget
   - Working collaboratively and flexibly with others to provide solutions
   and meet objectives
   - Ability to effectively prioritise and efficiently multitask
   - Willingness to work out of hours as a part of a rota’d on call support
   team
   - Communication clearly and concisely to a variety of audiences, inside
   and outside the organisation
   - Continual development and improvement of skill set, knowledge and
   understanding, both inside and outside of the workplace.

Technologies:

Working as a Software Analyst you will be working with the following
technologies, so a good working knowledge of some or all of these would be
an advantage.

   - Google Cloud Platform (GCP – IaaS, PaaS & SaaS)
   - Microsoft Server OS: Server 2003, 2008, 2012 and 2016
   - Microsoft Active Directory services: 2012 & 2016
   - Microsoft IIS (7.5+)
   - Microsoft SQL (2005, 2008 and 2012)
   - Linux: Redhat & CentOS
   - Linux: Scripting, Automation and CRON
   - G Suite Enterprise
   - OKTA IDaaS
   - Powershell
   - Terraform
   - Packer

Hours of work:

9.00am – 5.00pm, Monday – Friday.

If you are interested, please apply in writing with your CV to
recruitment at mandmdirect.com
<recruitments at mandmdirect.com?Subject=Software%20Support%20Analyst>.