[HLUG] Zoom

[Ceri Williams]

Hi Peter

> No. The fact that a disc wipe and new OS install has failed to solve
> this suggests to me that something has changed in Zoom which is messing
> with my set up.

Well, unless you are reinstalling with an older version of the browser
than before the wipe, I am not sure that is necessarily true unless
you are certain that the browser did not update at all before audio
stopped working.

I don't think that you said which browser and OS you are running, but
I created a meeting in a web browser (Chrome and Firefox) on my local
machine (RHEL9) and connected to each in turn with the mobile app and
I could hear sound both ways. With Firefox, I didn't make any changes
to extensions (Privacy Badger, DuckDuckGo Privacy Essentials) aside
from temporarily allowing JS for zoom.us in NoScript, run Privoxy
locally, use Pi-hole for DNS and simply allowed temporary access to
the audio when the browser prompted.

> The browser is quite happy to serve up sound in facebook audio, and even
> more relevant, the settings panel in Zoom via browser allows a sound
> test, which passes.

Useful information to add to the original post :)
You are definitely automatically/manually joining the audio for the meeting?

I would still suggest that you save yourself time and effort and just
install the app, either on your phone or on your computer, unless
there is some reason that you are trying to avoid that?

On Tue, 4 Apr 2023 at 17:26, pl <info at lifespacedesign.co.uk> wrote:
>
> Hi Ceri, thanks for the suggestions, comments inserted below.
>
> P H@
>
> On 04/04/2023 10:25, Ceri Williams wrote:
> >> Two weeks ago I was able to join zoom mtgs through my browser. I have
> >> not bothered to install a local zoom client because the bandwidth here
> >> is too low for video so I can't possibly run mtgs.
> > I would suggest installing the client, it isn't just for running
> > meetings and you can turn off video.
> >
> > As for the browser, did your browser update in the period between
> > working and not working?
> No. The fact that a disc wipe and new OS install has failed to solve
> this suggests to me that something has changed in Zoom which is messing
> with my set up. As I said in my OP, I have tried to run with all my
> normal privacy and security defaults switched off, and this made no
> difference. There may be something I'm missing here in terms of when a
> restart is required for settings to take effect, but I wouldn't know
> what/ where that might be.
> > Equally, could something have changed on the network?
> Not to my knowledge. As audio incoming is working fine on facebook I am
> mostly convinced this is a software issue specific to Zoom.
> > One more thought, check which sound device your browser is using,
> The browser is quite happy to serve up sound in facebook audio, and even
> more relevant, the settings panel in Zoom via browser allows a sound
> test, which passes. Similarly, the statistics tab in the same settings
> panel show stats which suggest the system is working optimally for both
> outgoing and incoming audio.
> > presuming that you have it managed by software that supports
> > per-application settings.
> >
> > \o Ceri
> >
> > On Mon, 3 Apr 2023 at 21:24, pl via Herefordshire
> > <herefordshire at mailman.lug.org.uk> wrote:
> >> Hi Gang,
> >>
> >> I am having issues with Zoom and wonder if anyone else has had/ is
> >> having similar.
> >>
> >> I will try to keep to the point as best I can and avoid irrelevant detail.
> >>
> >> Two weeks ago I was able to join zoom mtgs through my browser. I have
> >> not bothered to install a local zoom client because the bandwidth here
> >> is too low for video so I can't possibly run mtgs.
> >>
> >> A few days later I logged in to a mtg from a different org and had
> >> everything going as usual APART FROM I had no incoming sound. Incoming
> >> video, outgoing sound, all the trimmings, all good. No incoming sound.
> >>
> >> I opened a voice channel on facebook PM to verify hardware and that was
> >> all good.
> >>
> >> The test audio button on Zoom settings gave me sound.
> >>
> >> A few days later, joining the regular weekly mtg (which had previously
> >> been all good) now have no incoming audio.
> >>
> >> As an experiment; over the w/e, with a little help, I exposed my device
> >> by removing all the privacy and security defaults and tried again. Still
> >> no sound.
> >>
> >> So I went deep, wiped the drive and installed a new OS (The latest
> >> Mint). And guess what...
> >>
> >> Still no incoming audio.
> >>
> >> Zoom support is ONLY available from within the client or mobile app.
> >> It's NOT a hardware issue.
> >> No GUI settings in my browser or the browser window for Zoom have made
> >> any difference.
> >>
> >> Gissa clue...
> >>
> >> Pete H@
> >>
> >>
> >> --
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> >> Web:  http://www.herefordshire.lug.org.uk
> >> List: https://mailman.lug.org.uk/mailman/listinfo/herefordshire