[HLUG] Zoom

[pl]

Hi Ceri, thanks for the suggestions, comments inserted below.

P H@

On 04/04/2023 10:25, Ceri Williams wrote:
>> Two weeks ago I was able to join zoom mtgs through my browser. I have
>> not bothered to install a local zoom client because the bandwidth here
>> is too low for video so I can't possibly run mtgs.
> I would suggest installing the client, it isn't just for running
> meetings and you can turn off video.
>
> As for the browser, did your browser update in the period between
> working and not working?
No. The fact that a disc wipe and new OS install has failed to solve 
this suggests to me that something has changed in Zoom which is messing 
with my set up. As I said in my OP, I have tried to run with all my 
normal privacy and security defaults switched off, and this made no 
difference. There may be something I'm missing here in terms of when a 
restart is required for settings to take effect, but I wouldn't know 
what/ where that might be.
> Equally, could something have changed on the network?
Not to my knowledge. As audio incoming is working fine on facebook I am 
mostly convinced this is a software issue specific to Zoom.
> One more thought, check which sound device your browser is using,
The browser is quite happy to serve up sound in facebook audio, and even 
more relevant, the settings panel in Zoom via browser allows a sound 
test, which passes. Similarly, the statistics tab in the same settings 
panel show stats which suggest the system is working optimally for both 
outgoing and incoming audio.
> presuming that you have it managed by software that supports
> per-application settings.
>
> \o Ceri
>
> On Mon, 3 Apr 2023 at 21:24, pl via Herefordshire
> <herefordshire at mailman.lug.org.uk> wrote:
>> Hi Gang,
>>
>> I am having issues with Zoom and wonder if anyone else has had/ is
>> having similar.
>>
>> I will try to keep to the point as best I can and avoid irrelevant detail.
>>
>> Two weeks ago I was able to join zoom mtgs through my browser. I have
>> not bothered to install a local zoom client because the bandwidth here
>> is too low for video so I can't possibly run mtgs.
>>
>> A few days later I logged in to a mtg from a different org and had
>> everything going as usual APART FROM I had no incoming sound. Incoming
>> video, outgoing sound, all the trimmings, all good. No incoming sound.
>>
>> I opened a voice channel on facebook PM to verify hardware and that was
>> all good.
>>
>> The test audio button on Zoom settings gave me sound.
>>
>> A few days later, joining the regular weekly mtg (which had previously
>> been all good) now have no incoming audio.
>>
>> As an experiment; over the w/e, with a little help, I exposed my device
>> by removing all the privacy and security defaults and tried again. Still
>> no sound.
>>
>> So I went deep, wiped the drive and installed a new OS (The latest
>> Mint). And guess what...
>>
>> Still no incoming audio.
>>
>> Zoom support is ONLY available from within the client or mobile app.
>> It's NOT a hardware issue.
>> No GUI settings in my browser or the browser window for Zoom have made
>> any difference.
>>
>> Gissa clue...
>>
>> Pete H@
>>
>>
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