[Nottingham] Running Ubuntu at Nottingham Uni

[David Aldred]

On 24 May 2012 17:24, Barry Drake <ubuntu-advertising at gmx.com> wrote:

> On 24/05/12 17:11, David Aldred wrote:
>
>> It's really not as easy as that, in the real world.
>> Yes, they are all University students and staff.  No, that doesn't mean
>> they necessarily have much of a clue about
>>
>
> Actually , I do live in  the real world.  Anyone with half a brain at
> nottingham.ac support should have realised that pointing students towards
> the Ubuntu https://answers.launchpad.net/**ubuntu<https://answers.launchpad.net/ubuntu>will get them their answer with no knowledge or expertise require on their
> part.  Pride says much!.
>

Ok, so I went there and typed in 'How do I connect to University email'.
 No answers.  Then I tried "set a proxy server', and didn't get the right
answer in the first four hits (or not for my version of Ubuntu).   Those
are likely to be the biggest questions when all the new students arrive in
September.   (So yes, they will be covered in welcome guides, but we know
that well under half of students read much of the welcome guide before
connecting up a computer).

Launchpad is great if you have loads of patience and a fair bit of
technical know-how already.   That's not the helpdesk marketplace.


> And, if there are a lot of question like this, there are hundreds of folk
> like me who would run a seminar for free.


Seminars are great, but they don't answer the question now.   And by the
time they've got to the seminar, they've presumably sorted out enough of
their problems to have been able to connect, find details of useful
seminars, and get email confirmation that they are registered for them - so
help desk have already done their work.

David
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://mailman.lug.org.uk/pipermail/nottingham/attachments/20120524/bb69b102/attachment.htm>