[Sussex] [OT] Dialup networking question on XP

[Pybe]

On 09/10/05, Rob Malpass <rob at malpass133.fsnet.co.uk> wrote:
>
> Hi all
>
> [Longish XP question]
>
> Forgive me for posting an XP question here but this is a last resort
> before
> I do a full XP reinstall on my father-in-law's machine. This is the second
> full reinstall required inside a month - quite how he manages to get it
> into
> this sort of state is beyond me. Last time for example, he'd managed to
> disable all his services so Device Manager was empty!


Wow

Anyway, the problem this time is that he's getting Error 720 or Error 691
> when trying to connect via dialup. I've checked his username and password
> is ok, and infact I've had it bring up a terminal window so I can manually
> type in the username and password - but access is still denied. In a last
> ditch effort, I created another dialup connection (different ISP) but the
> same problem occurred.
>
> Googling around tells me it's something to do with his network settings
> but
> I've resintalled TCP/IP via the netsh command but still no joy: it dials,
> handshakes, gets to the "registering computer on network", then hangs up
> with error 720 or 691 (both of which have something to do with network
> settings). I've been through the modem and dialup troubleshooter and it
> hasn't solved the problem.
>
> Essentially, I think it's a little setting somewhere but I can't find it
> and
> a full reinstall seems the only solution. Last time I did this for him, it
> took nearly 3 hours because his CD doesn't contain SP2 so it had to be
> downloaded and MS's servers were slow.


Indeed

Needless to say - he doesn't want to get broadband! - and I've not played
> with dialup for 5 years since I went broadband.
>
> Cheers
> Rob


Try deleting all the dial up connections (after making note of numbers etc)
then removing the modem from device manager, reboot & ensure the modem is
re-installed ok then recreate the dial up connection.

If that doesn't work install knoppix or something quick, setup the dialup
and see how he gets on. If he is not happy after a week or so, go an stick
xp back on. In the mean time you can take his xp cd and create a new copy of
it with sp2 included using autopatcher (download links
http://www.neowin.net/forum/index.php?showtopic=334257) which can also add
loads of updates as well as extras to the install cd.

HTH
Pybe
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