[SWLUG] remote assistance software

[Matt Willsher]

Teamviewer has clients for Linux (and Mac, Windows) and is free (beer).
I've been using in my family tech support duties with success.

Matt
On 8 May 2013 04:12, "bascule" <asura at theexcession.co.uk> wrote:

> hi,
>
> i'm looking for a way to provide remote assistance/control to family and
> friends who are not necessarily very confident with computers.  i will be
> using
> a linux machine and they will be using windows machines, i'd like them to
> be
> able to make the request for assistance without having to know anything
> about
> networking and preferably without having to install anything.
>
> i run a server at home and can allow people to download files by sending
> them a
> link so they can just download an exe if necessary, run it and if i'm
> online i
> get the request and i can help them. i can also install a server daemon
> and do
> port forwarding to it if that is needed.
>
> try as i might most if my family and friends just do not get instant
> messaging
> as such (though they all use facebook - which ironically, i don't) so
> they'd
> have no way (except phoning me) to know if i was available, ideally my
> server
> would be listening for assistance requests and pass them on to my desktop
> machine if i was logged on.
>
> i've been reading up on vnc, freerdp etc. and if i had ownership of all
> machines involved this would be a no-brainer, it's the issue of someone
> else
> needing to initiate a request for assistance that is the problem here, i
> cannot find any suggestion that windows users can use the built in remote
> assistance mechanism to request help from other than another windows
> machine.
>
> if anyone has any suggestions or advice then i'd be most grateful
>
> bascule
> --
> "lay down your arms, we just want you to relax and enjoy your shoes."
>
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