[Gllug] [OT] data protection 'phone calls

[James Courtier-Dutton]

I would be curious regarding a gov department calling you with number with
held and not giving you a number to call back on.
Which department was it?
 On Jan 31, 2012 11:58 AM, "Alain Williams" <addw at phcomp.co.uk> wrote:

> Somewhat OT for the list, but I suspect that someone may have the info
> that I want.
>
> Hi,
>
> I am having a row with a UK Govt department. When they 'phone (number with
> held) they
> insist in me proving who I am ('what is your NI number') before they will
> prove
> who they are[**] - the result is that I refuse to speak to them.
>
> I have told them about social engineering and scammers who 'phone people,
> they
> can't see my point and just got annoyed when I said that I had to regard
> their
> staff 'phoning me as scammers.
>
> Can anyone point me to succinct advice (preferably from the UK govt,
> police,
> ICO, ...) that says that it is good practice to for an organisation to
> provide
> proof of who they are when the 'phone someone to discuss private/sensitive
> matters. I have tried googling, but not really come up with what I am
> looking
> for.
>
> Thanks
>
>
>
>
>
> [**] They say that the will not prove who they are since would involve them
> giving out personal information when they are not sure of my identity :-)
>
> They persist in 'phoning me in spite of my repeated requests to correspond
> by
> post, but that is a secondary issue.
>
> --
> Alain Williams
> Linux/GNU Consultant - Mail systems, Web sites, Networking, Programmer, IT
> Lecturer.
> +44 (0) 787 668 0256  http://www.phcomp.co.uk/
> Parliament Hill Computers Ltd. Registration Information:
> http://www.phcomp.co.uk/contact.php
> #include <std_disclaimer.h>
> --
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