[Wolves] Thoughts on Virgin Media?

[Chris Maggs]

Bugger! Forgot to mention that when I was Tech Support we were working on a
variety 250 to 450MHz PCs with random amounts of RAM from 128 - 256 meg
(apart from those that have had the RAM, mouse and/or TFTs pinched!!)
running NT 4.0.  Apparently now they have gone thin client with Citrix and
(presumably) Windows 2000.

C

2008/8/19 Chris Maggs <chrismaggs at gmail.com>

> Hi, my name is Chris and I'm an ex-NTL employee!
>
> Anyway, for my sins I worked on the Tech Support line when they were NTL
> (Jan 2003 - August 2004 and Jan 2006 - April 2006) and would highly advise
> against them.
>
> Although some of their areas have improved over the last few years they do
> still have some major issues with their network; mainly from
> oversubscribing. On the subject, oversubscribing also leads to poor Tech
> Support as the average customer level of computer literacy drops rapidly and
> thus the Techs get fed up with "idiots" phoning for help.
>
> I used to get calls from people who didn't even know how to turn a PC on
> let alone use one! Also, when us geeks ring they need to ask us dumb
> questions for many reasons. The first is because if they don't they get
> sacked for not following procedure and the second is that if I had a £1 for
> every customer I spoke to who claimed they were a "Network Technician" or
> "MCSE Qualified" or "An Uber Computer Techie" and then turned out to be
> about as computer literate as tic-tac I'd be living in Hawaii sipping
> cocktails all day!
>
> Anyhoo, back to the point. A mate who just left VirginMedia in Swansea
> before the remaining 20% of calls are shipped over to India told me that on
> average 3,000 to 4,000 customer leave Virgin for BT every month.  This is
> balanced by roughly the same number of customers passing Virgins
> ex-customers as they walk the path from BT to Virgin!
> From my experience I would stick with BT all the time as I found that you
> can at least choose from a variety of suppliers even if it still comes along
> the same pipe in the end!
>
> By the way, just in case you're interested the new modems NTL are supplying
> are the only ones that can cope with the full speed that they offer. The
> modems within the set-top box can manage about 8 meg so if you live in a
> region that gives set-top boxes as modems ask for a seperate modem or suffer
> the slower speeds!
>
> Chris
>
>
> 2008/8/19 dick_turpin <dick_turpin at archlinux.us>
>
> David Goodwin wrote:
>> > -----BEGIN PGP SIGNED MESSAGE-----
>> > Hash: SHA1
>> >
>> > dick_turpin wrote:
>> >
>> >> I'll host your mail here, £120.00pa I'll even do you a deal if you want
>> >> your machine/s to be housed here.
>> Na I've got a couple of Croat's and Ukrainian running around on 3 Rupees
>> a month. If you hurry and sign up today you'll benefit from our upgrade
>> service. The Ukrainian is getting some roller skates we're calling it
>> ADSL2 catchy ain't it ;-)
>>
>>
>> _______________________________________________
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>>
>
>
>
> --
> "Linux - The choice of the GNU generation!"
> Registered GNU/Linux user - #419550
>



-- 
"Linux - The choice of the GNU generation!"
Registered GNU/Linux user - #419550
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